We are the Law Offices of Kr. Vivek Tanwar Advocate and Associates specializing in providing legal services to the consumers under the Consumer Protection Act 2019. In today’s world, consumers rely on various services across different sectors, from healthcare to e-commerce. However, there are instances where service providers may fail to meet the expectations or standards set by consumers, resulting in inadequacy in service performance. This article explores the concept of inadequacy in service performance under the Consumer Protection Act 2019 and how our firm is dedicated to assisting consumers in seeking justice when they encounter subpar services.

Defining Inadequacy in Service Performance

Inadequacy in the performance of services refers to a situation where a service provider fails to meet the expectations and standards reasonably expected by the consumer. This may manifest as services falling short of quality, efficiency, safety, or other agreed-upon attributes. Inadequacy in service performance can occur across various sectors, from healthcare and education to e-commerce and hospitality.

Examples of Inadequacy in Service Performance

  1. Medical Negligence: Inadequate medical services, such as misdiagnosis or surgical errors, can have severe consequences. The Act allows patients to seek compensation for substandard healthcare.
  2. Educational Institutions: Educational institutions failing to provide quality education or promised facilities can be held accountable under the Act.
  3. E-commerce and Online Services: Consumers dissatisfied with online purchases, delivery delays, or poor customer service can file complaints against e-commerce platforms.

In Sapient Corporation Employees Provident Fund Trust DLF Cyber Greens Vs. HDFC Bank and Others, Sapient Corporation Employees Provident Fund Trust lodged a consumer complaint against HDFC Bank Ltd. The complainant contended that OP-Bank had committed a service deficiency by debiting the Complainant’s account. However, the court ruled in favor of OP-Bank, determining that there was no service deficiency, and the arguments put forth by the complainant were without merit. It was established that adhering to the directives of the regulatory authority did not constitute negligence or a service deficiency.


Inadequacy in the performance of services can disrupt consumers’ lives and erode their trust in service providers. The Consumer Protection Act 2019 has ushered in a new era of consumer empowerment by addressing these concerns. It not only defines inadequacy but also provides effective mechanisms for consumers to seek justice and compensation. As consumers, it is crucial to be aware of our rights and leverage the provisions of this Act to protect ourselves from subpar services in an ever-evolving market.

Written by : Adv. Anjali Bablani (D/3376/2016)

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