Complainant directed to pay the sum of 40000 as damages for the unfair trade practice on part of Amazon: Odisha State Consumer Forum

The Odisha State Consumer Dispute Redressal Forum found Amazon guilty under unfair trade practices. The Commission orders Amazon to pay INR 40000 to the complainant named Supriyo Ranjan Mahapatra. The matter was raised before the court in the urge of getting compensation for the cancellation of the order after the promise from the side of the offerer of getting it delivered. Mahapatra placed the order for Rs. 190 for a laptop which was in the offer as against its original price of Rs. 23,499. Amazon cancels the same after some time over a phone call due to some pricing issue. Mahapatra files a case in the consumer forum after no compliance from Amazon. The complainant seeks damages in lieu of Non Performance of the contract.

District Consumer Forum held the company guilty of the deficiency and directs to pay a sum of 10000 Rs. as compensation and Rs.2000 as litigation cost but the complainant files the case in state consumer forum for the sake of more compensation as he suffers mental agony and was in an urgent need of the laptop.

Considering the plea of the complainant State Consumer Dispute Redressal forum orders to pay the cost of 40000 Rs. And, further held that the agreement is completed at the time when a website quotes a price for a product and; the same is purchased by the complainant and the communication for confirmation is made. And if the cancellation took place before such communication of the confirmation then the matter could have been different. This type of action on part of such reputed online shopping websites is unacceptable. And, before floating the offer the website should check it twice.

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